Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, and consumer journeys, today announced a strategic partnership with Ardent Health Services, a leading healthcare provider with 30 hospitals, more than 200 sites of care and 1,400 aligned providers across six states.
The two organizations aim to redefine the Human Experience of healthcare and accelerate the drive toward zero harm. Bolstered by a shared commitment to safety, quality, and patient experience, the partnership leverages Press Ganey’s Human Experience platform to pioneer advancements across the continuum of care.
Ardent’s relationship with Press Ganey underscores their shared vision for a safer, more human-focused era of healthcare. Through this collaboration, Ardent will harness Press Ganey’s industry-leading Human Experience platform, fostering a proactive and holistic approach to healthcare excellence and innovation.
Ardent’s partnership with Press Ganey aligns with our commitment to caring for others and a culture of safety through our MissionZERO initiative. As part of our journey to become a highly reliable organization, we hold ourselves to the highest standard of patient care and recognize Press Ganey as a true partner in this endeavor. Together, we understand that the people we serve are at the center of all we do. That is the Human Experience.
Marty Bonick, President and CEO, Ardent Health Services
Press Ganey’s approach to patient experience and safety aligns seamlessly with Ardent’s commitment to innovation and its MissionZERO imperative. Through the partnership, both organizations will push the envelope of healthcare transformation, leading the charge toward a future marked by exceptional patient outcomes and a culture of high reliability.
We are honored to stand side by side with Ardent in their unwavering resolve to achieve MissionZERO. Our mutual dedication to advancing the Human Experience in healthcare is a powerful catalyst for positive transformation. This partnership reinforces our firm belief that every patient deserves the highest level of care and safety, and an experience defined by compassion.
Patrick T. Ryan, Chairman and CEO, Press Ganey
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient and member experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.
About PG Forsta
PG Forsta provides the technology and expertise to help organizations get a deeper, more complete understanding of the experiences of their audiences. The company powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. PG Forsta serves a variety of industries, including healthcare, financial services, hospitality, market research, professional services, retail, and technology.
Media Contact
Justine Barnes
Director of Marketing
justine.barnes@pressganey.com