Integrating Member Experience and STARs: The Key to Driving Success 

About this webinar

With the recent release of CAHPS survey results, we’re sure you’re hard at work making improvement plans for next year. Our expert team of Member Experience specialists has compiled best practices from our top clients around both improvements that are easily leveraged in the next six months and what to build into your programs for better results in the 2025 survey year. 

On October 2 from 12pm to 12:45pm ET, join Amy Compton-Phillips, Adam Higman, Bonnie Thompson, and Karen Way as they discuss how to drive short and long-term success in your STARs strategy. 

After attending this webinar, you will learn:

• What to focus on to drive growth & retention in the next 6 months 
• Strategies around access, care coordination, drug plan, and customer service 
• How to conduct gap analysis and develop journey mapping 
• Best practices for putting data-driven plans into action 

Speakers